You can create your user account by clicking on "Register" at the top right of the website. You will only need to complete your basic details and those of your company. Once the form is submitted, you will receive a confirmation email to activate your account.

If you have forgotten your password, click on "Forgot your password?" on the login screen. Enter your email and you will receive a link to safely create a new one.

Your customer number appears on your invoices and quotes. If you cannot find it, you can contact our team and we will provide it to you quickly.

Yes. The same company can have several associated users, allowing different people from the laboratory or department to place orders from the same company account.

Log in, browse the catalog, and add products to your cart. When you are ready, access the cart and follow the steps to confirm the order. It is a quick and intuitive process.

Yes, you can save products in your favorites list to access them easily for future purchases. You can do this by clicking the icon next to the product.

You can check the status of your order from your customer area, in the "My Orders" section. If you have any additional questions, our team can help you.

From the order history, you can select a previous order and add its products back to the cart with a single click.

If the order has not been processed yet, it is possible to make changes. We recommend contacting us as soon as possible to check. Once the order enters preparation or shipping, it will not be possible to modify it.

This will depend on the permissions assigned to your user account. If you have administrator permissions, you will be able to view orders from other users in your company.

Delivery times depend on the product and its availability. This information is indicated during the purchase process or can be requested from our sales team.

If you can't find a product, please contact us using this form or by calling +34 900 900 942, and we will put you in touch with our specialists. We may have it available upon request or be able to offer an equivalent alternative.

To manage a return, please contact our team indicating the order number and the reason. We will inform you of the steps to follow based on the product type.

Enter the discount code in the corresponding field in the cart before completing your order. The discount will be applied automatically if the code is valid.

From your customer area, you can manage the permissions of users associated with your company, assigning roles according to the team's needs.

Yes, you can update your details in the "My Data" section. If you need to modify sensitive information, our team can assist you.

Once you log in, you will automatically see the prices corresponding to your personalized rate, if applicable.

You can download your invoices in PDF format from the "My Orders" or "Billing" section within your customer area.

If you detect any issue with an order, product, or invoice, you can contact us through the contact form or by email, providing as much detail as possible so we can help you promptly.